Help centre
Frequently asked questions
Everything you need to know about planning and booking your Sri Lanka trip.
Booking & planning
How do I book an experience or tour?+
Browse our experiences and tours, then send an enquiry or 'request to book' on any page. A local expert replies within 24 hours with availability and a tailored quote. You can also message us on WhatsApp anytime.
Are your tours fixed or customisable?+
Every tour is a flexible starting point. We tailor the itinerary, pace, accommodation level and dates entirely around you — just tell us what you'd like to change.
How far in advance should I book?+
We recommend 4-8 weeks ahead for the best availability, especially in peak season (December-March). That said, we can often arrange trips at shorter notice — just ask.
Payments & pricing
How does payment work?+
After you confirm your tailored itinerary, we'll share secure payment options. Typically a deposit secures your booking with the balance due before travel. Online checkout is coming soon.
What currency are prices in?+
Prices are shown in US Dollars (USD) by default. We can quote in other major currencies on request.
Are there any hidden fees?+
No. Your quote clearly lists what's included and excluded. Common exclusions (like park entrance fees or international flights) are always stated upfront.
Travelling in Sri Lanka
Do I need a visa?+
Most visitors need an Electronic Travel Authorization (ETA / e-Visa), obtained online on the official government portal before arrival. Apply early and keep a copy of the approval.
Is Sri Lanka safe?+
Yes — Sri Lanka is a welcoming, generally very safe destination for solo travellers, couples and families. Our verified local experts and 24/7 support add extra peace of mind.
What's the best time to visit?+
It depends on the region. The south and west coasts and hill country are best December-April; the east coast shines May-September.
How do I stay connected?+
Buy a travel eSIM before you fly, or pick up a local SIM at the airport with your passport. Coverage is strong in towns and tourist areas.
Our local experts
What makes your hosts 'verified'?+
Every host is personally interviewed, reference-checked and required to meet our standards for safety, ethics and quality. Many hold official licences and certifications.
Can I request a specific guide or language?+
Absolutely. Let us know your language preference or a specific host and we'll do our best to arrange it.
Still have questions?
Our team is happy to help. Reach out and we'll reply within 24 hours.